Customer Service/QA/RA,
Both Customer Service and Quality Assurance/Regulatory Affairs departments

I celebrated my 18-year anniversary in November of 2022.  I have known Joan Gordon and Clark Rundell, our company CO-founders, since before they started MMQCI.  I had heard through the grapevine that they had started a company.  When I was looking for a new job, I reached out to Joan.  The rest is literally history.

It’s a small, but rapidly growing company, so we wear a lot of hats.

My customer service responsibilities mostly revolve around corporate accounts - maintaining those relationships and shepherding their orders from receipt to delivery. I also attend industry conferences and represent the company in our company’s exposition booth.

My QA/RA responsibilities include initiating change orders for creation and/or revision of procedures and labeling.  I also participate in the MMQCI audit program, both as an internal auditor and participating during external customer and regulatory audits.

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Paula Pinette