Placing an order with us couldn’t be simpler. We have 4 different methods of accepting your purchase orders:
Email: orders@mmqci.com
Phone: 207.885.1072
Online: Our online order form can be found here
Fax: 207.885.1079
Simply submit a valid purchase order with complete shipping and billing information/contact info. We also accept credit card orders (Visa® or MasterCard®). We do not require any special paperwork or tax documentation to set up your account.
Our pricing is updated on a yearly basis, typically on February 1st of each year. New products are added all year long as they become available. Our Customer Service Team will be happy/ is available to send you our most current document.
Shipping fees will be prepaid and added to the final invoice unless a third-party shipping account is provided with the order. A dry ice fee of $15.00 will be applied for a frozen shipment, and a gel pack fee of $6.95 for a refrigerated shipment. Wire transfer and custom fees may apply to international customers
We accept Purchase Orders and credit card payments (Mastercard, Visa). Invoices, with Net 30-day terms, are usually issued on the next business day after the order has shipped.
Yes! MMQCI ships to 5 continents and 60+ countries all over the world. We also have local distributors ready to help you. MMQCI controls are classified as medical devices and ship under the HS code 3822.19.
Domestics orders are usually processed within 24 business hours of receipt and ship via overnight services. International orders ship within 7-10 business days, depending on the destination country.
If you require a tracking number for your shipment please let us know when you place an order, and it will be provided in your confirmation email.
Typical shelf life is 18-36 months from date of manufacture (DOM). New products are typically launched with an expiry of 12 months that is then extended when additional stability data has been generated. Our kits expire on the last day of the month indicated by the expiration date printed on the label.
Our stock is constantly evolving. Per our company practice, we guarantee a minimum shelf life of 3 months on our products. We understand customer use may vary from one laboratory to another. If you have any specific requirements, please include it when you submit your order.
Our controls are perishable. Due to our stringent quality standards, MMQCI cannot re-shelve products that have been shipped. Before placing an order, please be sure the product is the correct one for your assay. Our Customer Service Team is available to help you select the controls that fit best your needs.
MMQCI’s quality control products are uniquely designed to monitor the entire molecular diagnostic test process, as required by best practice and regulations. They are intended to be used as an external control to assist the laboratory in the detection and troubleshooting of test system errors associated with analytical variances such as reagents, equipment and operator.
The controls should be treated as you would a patient sample. Usage instructions vary from product to product; please see the included package insert
Our controls cannot be cloned sold or transferred without the explicit written consent of MMQCI
The control is NOT quantifiable by routine spectrophotometer methods because although we have mimicked genomic synthetic nucleic acid copy number, the target synthetic nucleic acid has much less mass and also contains non-human synthetic nucleic acid.
All of our products are 100% latex free.
Our controls do NOT contain infectious material. Our controls are made of synthetic nucleic acid suspended in a matrix of carrier synthetic nucleic acid of non-human species, preservatives, dye and stabilizers.