FAQ

Orders/Shipping:

Typically shelf life is 12-24 months from date of manufacture (DOM). Our kits expire the last day of the month indicated by the expiration date. Please Contact Us for current expiration dating for specific controls.

If you require a tracking number for your shipment please let us know when you place an order. If you have any concerns or questions regarding a shipment, please do not hesitate to contact our customer service team.

Our products are temperature sensitive and usually ship via overnight services within the United States. If not paying with a 3rd party shipping account, shipping fees will be prepaid and added to the final invoice. For frozen shipments, a “Dry Ice” fee of $15.00 will be applied.

We understand that the needs of your patients are time sensitive, and we will do everything we can to get orders shipped out as quickly as possible. Please Contact Us for information about order cut off times and same day shipping.

Yes! MMQCI ships all over the world from our facility here in Maine.

Due to our stringent quality standards, MMQCI cannot re-shelve products that have been shipped. Before placing an order, please be sure the product is the correct one for your assay. Please contact us if you are uncertain which control to order.

We do not require any special paperwork or tax documentation to set up your account. Simply submit a valid purchase order with complete shipping and billing information/contact info. We also accept credit card orders (Visa® or MasterCard®).

Placing an order with us couldn’t be simpler. We have 4 different methods of accepting your purchase orders:

Email: info@mmqci.com
Fax: 207.885.1079
Phone: Call our Customer Service team @ 207.885.1072, ext 1
Online: Our online order form can be found here

 

Product/Technical Questions:

MMQCI’s quality control products are uniquely designed to monitor the entire molecular diagnostic test process, including the extraction, amplification, and detection steps. They are intended to be used as an external control to assist the laboratory in the detection and troubleshooting of test system errors associated with analytical variances such as reagents, equipment and operator.

The controls should be treated as you would a patient sample. Usage instructions vary from product to product; please see the included package insert

Our controls cannot be cloned sold or transferred without the explicit written consent of MMQCI

The control is NOT quantifiable by routine spectrophotometer methods because although we have mimicked genomic DNA copy number, the target DNA has much less mass and also contains non-human DNA.

All of our products are 100% latex free.

Our controls do NOT contain infectious material. Our controls are made of synthetic DNA suspended in a matrix of carrier DNA of non-human species, preservatives, dye and stabilizers.